Service Level Agreement (SLA)
At ServerChoice we place great emphasis on the quality of our service. For this reason, all of our dedicated servers come with a SLA outlining our commitment to you, the levels of service you can expect, and what compensation we will provide in the unlikely event of us failing to maintain these levels of service.
100% Network Uptime Moneyback Guarantee
Thanks to our multiple redundant internet connections and network components we are confident enough to guarantee that our network will be available 100% of the time, excluding scheduled maintenance.
If our connectivity fails to meet this promise, you will be eligible to claim a refund of one day's service for every hour that your dedicated server is unavailable, up to a total of 100% of your monthly subscription fee.
Hardware Guarantee
ServerChoice guarantees the functioning of all rented hardware components and will replace any failed component at no cost to you.
Hardware replacement will begin immediately upon identification of the hardware failure. If the server cannot be repaired we will deploy a replacement server within 2 hours of detection of the hardware failure. In the event that it takes us more than 2 hours to get you back online, you will be eligible to claim a refund of 1 day's service for every hour that your dedicated server is unavailable up to a total of 100% of your monthly subscription fee.
Hardware is defined as the Processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included under the server rental. The customer is responsible for all data backups (unless a separate backup service has been purchased). This SLA is void in the event that problems are caused by software modifications made to the server by the customer.
Any credits offered under the SLA will be allocated to your account. Any claim under the SLA must be made within 30 days of the event; claims following this time cannot be authenticated and hence no credit will be awarded.
Other reasons to choose us