Your network. Our NOC.
Running a high-performance network takes more than great hardware. It takes a team of skilled engineers watching over it around the clock. For many businesses, building that team in-house can be challenging and cost intensive. That’s where ServerChoice comes in.
Our Network Management Services give you access to a dedicated team of network engineers who monitor, maintain and manage your infrastructure 24×7×365, all delivered remotely from our Network Operations Centre. Whether you’re running GPU clusters, edge deployments, or traditional enterprise infrastructure, we provide the expert oversight your network demands, allowing you to concentrate on your core business.
It’s the same proactive, personal approach that has earned ServerChoice an impressive track record across our data centre network, now extended to your network devices, wherever they are.
What’s included
24×7×365 Monitoring
Continuous, automated monitoring of your routers, switches and network devices. Alerts are generated and escalated to our engineers according to severity, so potential issues are caught and resolved before they ever reach your users.
Fault Diagnosis & Swift Resolution
The moment an issue is identified, our engineers spring into action. Issues affecting entire sites can receive an initial response within as little as 15 minutes, day or night, with clear escalation paths for every severity level.
Backups & Maintenance
Regular configuration backups and proactive maintenance of your network devices, giving you confidence that your infrastructure is protected and up to date.
Secure Support Portal
All requests are managed through our secure support portal at portal.serverchoice.com, giving you full visibility of every incident, change request and resolution, all in one place.
Configuration & Change Management (optional add-on)
Need hands-on-keyboard support? Our engineers can handle security updates, routing changes, firmware upgrades and policy adjustments on your behalf, so your network evolves with your business.
Deep expertise across every type of network
Every network is unique. The specialised skills needed to run an InfiniBand AI training fabric are very different from those required to manage a metropolitan fibre ring or a multi-site ISP backbone. That’s why the ServerChoice team brings over two decades of hands-on experience across the full spectrum of network infrastructure.
- High-Performance Compute & AI Fabrics – Our engineers have designed and operated networks spanning InfiniBand and AI compute fabrics, supporting demanding GPU clusters and modern high-performance compute environments.
- Data Centre & Cloud Infrastructure – Extensive experience managing data centre switching and routing, cloud-native platforms, and distributed edge deployments across enterprise and hybrid infrastructure environments.
- ISP, Fibre & Carrier Networks – Deep operational experience across ISP and transit networks, including metropolitan and dark fibre networks, as well as telco and voice infrastructure.
- Enterprise Connectivity & Networking Services – Operational expertise across MPLS and leased-line services, supporting resilient connectivity across enterprise and service provider networks.
Built for businesses that move fast
We designed our Network Management Services for organisations that need enterprise-grade network operations but prefer to invest their resources in growth rather than building a NOC team from scratch. For neocloud providers scaling Internet and AI infrastructure, the opportunity to leverage specialist support is especially valuable: internet-core networking technologies such as BGP and RPKI benefit from deep specialist expertise. Your focus should be on delivering compute to your customers; and we’ll take care of a 24×7 network operations team.
With over two decades of operational experience and a team already in place, ServerChoice delivers enterprise-grade network management at a fraction of the cost of building an in-house NOC, making us one of the best-value network operations partners in the industry. Whether you’re a growing technology company, a managed service provider, or an established enterprise with infrastructure spread across multiple sites, we provide the expertise you need as a seamless extension of your team; flexible, responsive and always available.
Neocloud Providers
Scaling Internet core and AI infrastructure where BGP and RDMA networking benefit from specialist expertise.
Technology Companies
Growing platforms that require enterprise-grade network operations as they scale.
Managed Service Providers
Supporting multiple customer environments and complex network infrastructures.
Enterprise Organisations
Businesses with infrastructure across multiple sites that require reliable network management and monitoring.
Response times you can count on
Any incident is categorised by severity, with clear response targets designed to keep your operations running smoothly. These can be tailored to work with your SLA:
| Severity | Definition | Initial Response |
|---|---|---|
| Critical | Entire site or multiple sites offline | 15 minutes (24×7) |
| Urgent | Resilience threshold reached; multiple customers affected | 1 hour (24×7) |
| Standard | Single customer affected | 8 business hours |
| Information / Service Request | General enquiries and change requests | 40 business hours |
Our severity-based escalation model ensures that the most impactful issues always receive the fastest attention, and that routine requests are handled thoroughly and professionally.
Getting started is simple and seamless
Step 1
Secure connectivity
We begin by establishing secure connectivity between your network devices and our monitoring platform, typically via VPN, out-of-band access, or another agreed access method.
Step 2
Device onboarding and monitoring setup
From there, we onboard your devices, configure monitoring thresholds and alerting, and begin 24×7 oversight from our Network Operations Centre.
Step 3
Full visibility and control
You stay in control throughout. Our secure portal gives you complete access to our team, allowing you to raise requests, track incidents, and review changes at any time.
Focus on your business. We’ll manage the network.
Building and running a 24×7 network operations team requires a significant investment of time, budget and expertise. ServerChoice’s Network Management Services give you all the benefits of an expert NOC (monitoring, maintenance, fault resolution and change management) without the overhead. It’s another example of how ServerChoice goes further and does the right thing. That’s ServerChoice.
Some of our customers
SCDC provide excellent levels of skill within their team. They took me as a customer tremendously seriously and continue to do so after the PO and cheques have been signed.
The facility is better than Tier 4 in many regards, and the high level of security exceeded our expectations. It’s a great service and I know we can rely on it.
Get a quote today
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